Web Site Allows Businesses To Report Bad Customers
Have you ever fired off a complaint to the Better Business Bureau or posted a criticism on sites like Angie’s List of Yelp when you were dissatisfied with a business? The outlets give customers a voice when they can’t work out their grievances with shoddy business owners. But one Pennsylvania contractor got sick and tired of nasty customers and is turning the tables on them. Landscaper Matt Stachel created the Web site Nastyclient.com as a way for businesses to report bad client relationships.
“I have worked for plenty of bad customers,” Stachel told ABC. It really was just frustrating always seeing the one-sided story in the media or on Angie’s List or Yelp: the poor customer who gave a contractor a deposit and the contractor left. Or a restaurant go-er will write, ‘My fork was smudged and I’ll never go back. They stink’.”
Nastyclient.com allows business owners to report negative customer experiences and review potential clients for $15.99 a year. To protect their reputations, business owners can report customers anonymously and provide details of customers who reneged on contracts, refused to pay, required additional work for free, etc. Stachel reviews all posts to ensure they are truthful and tasteful.
“I get there are some bad business owners, I’m not saying there are not. But where’s my story of customers that my friends and I deal with?” Stachel said. “We are just a resource for the service provider or business owner to rate and review their customer. We give you the ability to know about your customer before you do an estimate and we empower you with the resource to help get money owed to you when you’ve worked for that customer.”
Stachel encourages users to share their complaints with clients in hopes of resolving disputes. Business owners can then update their complaints on NastyClient.com to reflect the final outcome.
“The goal in my head for the website is, in same way a business owner now says to themselves, ‘You know what? Maybe I shouldn’t do shoddy work because I don’t want to end up on Angie’s List and I don’t want a comment on the Better Business Bureau,” he told Metro Philadelphia.
I want more stuff like this!